Privacy Policy

Look4Me ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website look4me.com.au.

Information you provide directly

• Name, email, and phone number when submitting or referring a business listing
• Google account information when signing in with Google (name, email, profile photo)
• Business details submitted through our forms

Information collected automatically

• Usage data (pages visited, search terms)
• Device and browser information
• IP address and approximate location
• AI Assistant (Lena): When you interact with our AI assistant Lena, your queries and conversation content are processed by Anthropic's Claude API. These interactions may be used to improve our service. View Anthropic's privacy policy at anthropic.com/privacy

• To display and manage business listings
• To process business submissions and referrals
• To send listing approval/rejection notifications
• To authenticate your account via Google Sign-In
• To improve our platform and user experience
• To communicate platform updates (only if opted in)

• Business listing details (name, phone, suburb, service) are displayed publicly on Look4Me
• We do NOT sell your personal information
• We do NOT share your data with third parties for marketing purposes
• We may share data with service providers (Google for authentication, hosting providers) solely to operate the platform

We use the following third party services to operate Look4Me. Each processes personal data as described:

• Google LLC — Authentication (Google Sign-In), Maps (address lookup and mapping), and Analytics (anonymized usage data). Your name, email address, and profile photo are shared with Google during sign-in. Privacy policy: policies.google.com/privacy
• Anthropic PBC — AI assistant (Lena chat). Queries you submit to Lena are processed by Anthropic's servers. Privacy policy: anthropic.com/privacy
• Resend Inc — Email delivery. Your email address and name are shared to deliver transactional emails. Privacy policy: resend.com/legal/privacy-policy
• Replit Inc — Application hosting and database. Your data is stored on Replit's infrastructure in accordance with their security practices. Privacy policy: replit.com/privacy

Look4Me's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Look4Me offers an AI assistant named Lena to help you find businesses and answer questions about the platform. Please note:

• Lena is an AI, not a human. You are chatting with an automated assistant, not a member of our team.
• The questions and conversation content you submit to Lena are sent to and processed by Anthropic's Claude API in order to generate responses.
• Avoid sharing sensitive personal information in your chat messages, as they are processed by this third party service.

Anthropic processes this data in accordance with its own privacy policy, available at anthropic.com/privacy.

• When you sign in with Google, we receive your name, email address, and profile photo from Google
• We use this only to create and manage your Look4Me account
• We do not access your Google Drive, Gmail, contacts, or any other Google services

• Your data is stored securely on our servers
• We implement reasonable security measures to protect your information
• No method of transmission over the internet is 100% secure

We retain your personal data for the following periods:

• User account data: Until you request deletion of your account
• Business listing information: Indefinitely while the listing remains active, or until removal is requested
• Contact form submissions: 12 months from submission date
• Analytics data: 26 months (Google Analytics default)
• Push notification tokens: Until you unsubscribe or the token becomes invalid
• Email notification preferences: Until your account is deleted
• Referral data: Indefinitely while the referred business remains listed

You may request deletion of your data at any time by contacting support@look4me.com.au. We will process deletion requests within 30 days.

Look4Me takes data security seriously. In the event of a data breach that is likely to result in serious harm to affected individuals, we will:

1. Notify affected individuals as soon as practicable
2. Notify the Office of the Australian Information Commissioner (OAIC) within 30 days of becoming aware of the breach
3. Provide information about the breach and recommended steps to minimise potential harm

This is in accordance with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth).

• We use essential cookies for authentication and session management
• We do not use advertising or tracking cookies
• See our Cookie Policy for more details

• Access: request a copy of your personal data
• Correction: request correction of inaccurate data
• Deletion: request deletion of your account and data
• Opt-out: unsubscribe from any communications
• Contact us at support@look4me.com.au for any requests

Under the Australian Privacy Act 1988, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information (subject to our legal obligations to retain certain records)
• Complaint: Lodge a complaint about our handling of your personal information

To exercise any of these rights, contact us at support@look4me.com.au. We will respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

• Look4Me is not intended for children under 13
• We do not knowingly collect data from children

• We may update this policy from time to time
• We will notify users of significant changes
• Last updated: June 2026

• Legal Name: [PLACEHOLDER - Add your registered business name or personal name here when ABN registered in July 2026]
• ABN: [PLACEHOLDER - Add ABN when registered in July 2026]
• Address: [PLACEHOLDER - Add business address or PO Box when available in July 2026]
• Email: support@look4me.com.au
• Website: look4me.com.au